Day to day

• Take inbound calls from customers needing assistance with bookings, flight changes, and general queries during daytime hours.
• Deliver a service that’s warm, welcoming, and truly unforgettable—creating seamless experiences for every customer, from first-time customers to our valued frequent flyers.
• Ensure every interaction counts by being attentive and thorough, resolving queries efficiently and leaving our customers feeling confident and supported throughout their journey

About you

As a Customer Advisor based in Swansea, you’ll be part of an incredible team supporting Virgin Atlantic customers from all over the world during daytime hours. Flexibility is key in our work, and we’re looking for people ready to make an impact throughout the day, including some weekends.

Thinking of applying? Here’s what we’re looking for:

Flexibility with Day Shifts: You’re prepared to work varied daytime shifts between 7am and 11pm ensuring you're there when our customers need you most, Monday to Sunday.

Passion for People: You genuinely enjoy connecting with customers, bringing warmth and passion to every interaction and delivering an exceptional, personalised experience.

Resilience in a Fast-Paced Environment: You thrive under pressure, expertly managing multiple tasks while keeping your focus sharp. Your time management and prioritisation skills ensure every customer feels valued and supported.

Confident & Positive Attitude: With a can-do spirit and a bright, upbeat energy, you handle any challenge with grace, ensuring every interaction is memorable.

Quick to Learn & Adaptable: You pick up new systems quickly and respond to different customer needs effortlessly, ensuring a smooth journey for every customer.